VoIP mobile applications are levelling the playing field for thousands of SMEs up and down the UK. How? Well, for a start, they are slashing communication infrastructure costs. Not only that, but they’re also generating leads, supporting staff development, and making the entire world an office.
Having a VoIP mobile number in the UK means you never have to miss a business call again. If you work remotely or in the field, this can win you new business and enhance customer loyalty.
But what VoIP features should you look for? And are all phones already VoIP mobile phones? Here are a few issues you should consider when searching for the best VoIP mobile applications in the UK.
What Are VoIP Mobile Applications?
VoIP mobile applications are software that lets users make and receive voice calls over the internet using smartphones or tablets. Unlike traditional mobile calls relying on cellular networks, mobile VoIP uses Wi-Fi or mobile data for cost-effective communication.
In the UK, a VoIP mobile number acts as a virtual number, enabling a local presence without a physical line. Unlike traditional systems, VoIP mobile apps work on any compatible device, ideal for remote workers or SMEs.
Any smartphone running a VoIP app becomes a VoIP mobile phone, offering features like call forwarding and business tool integration at lower costs. These apps empower UK businesses with affordable, flexible communication solutions.
Key Benefits of VoIP Mobile Apps
You’ve probably already used some kind of VoIP functionality on an app. If you’ve ever taken a call on WhatsApp, Facebook Messenger, or a similar messaging service, that’s exactly what you’ve done.
So why not just use these free mobile VoIP services for your business? The answer is simple: You don’t get all the advanced features you get with the kind of VoIP mobile apps provided by Sipalto, and that means you can’t access the many potential benefits on offer.
Dedicated VoIP mobile apps provide key benefits for UK small businesses.
First, they significantly cut communication costs by using internet data, often eliminating pricey per-minute charges, especially for international calls, saving SMEs hundreds annually.
Second, they offer great flexibility, allowing calls from anywhere with an internet connection, ideal for remote workers or distributed teams, maintaining a professional presence with one number.
Third, VoIP apps include business-focused features like call forwarding, voicemail-to-email, and CRM integration, enabling retailers to route calls efficiently or track leads, boosting service quality.
Finally, they’re scalable, letting businesses add users or numbers easily without hardware costs, supporting solo entrepreneurs and growing SMEs alike.
Essential Features to Look for in VoIP Mobile Apps
So, you’re sold on the idea of using an app to handle your business calls over the internet. Great choice, but not all apps are created equal. To get the most bang for your buck, you need to know what features matter most for your small business. Here’s what to look for to ensure your app works as hard as you do.
User-Friendly Interface
Nobody’s got time for a clunky app. Pick one with an intuitive design that lets you and your team get started without a steep learning curve. Quick setup and easy navigation are key — check out Sipalto’s solutions for a seamless experience tailored for UK businesses.
Top-Notch Call Quality
Choppy calls or laggy connections are a dealbreaker. Look for an app with HD voice support and low latency, even on less-than-perfect Wi-Fi. The crystal-clear audio possible with VoIP keeps your conversations professional, whether you’re chatting with clients or your team.
Robust Security
Your business calls need to stay private. Choose an app with strong encryption to protect your data from prying eyes. Security isn’t just a nice-to-have—it’s a must to keep your customers’ trust and your business safe.
Business-Boosting Features
The right app offers more than just calls. Look for call forwarding, voicemail-to-email, and auto-attendants to give your business a polished edge. Integration with CRM or email systems is a bonus —imagine syncing call data to track leads without extra effort.
Cross-Device Compatibility
Your app should work wherever you do. Whether it’s iOS, Android, or a laptop, ensure it runs smoothly across all your devices. Sipalto’s platform, for example, keeps you connected whether you’re on a smartphone or a tablet, with no hassle required or hard work needed on your part.
Factors to Consider When Choosing a VoIP Mobile App
Picking the right app for your business calls isn’t just about flashy features — it’s about finding a solution that fits your needs like a glove. Before you commit, here’s what you need to think about to ensure you’re making a smart choice for your small business.
Device Compatibility
Your app needs to work seamlessly on your team’s devices. Whether you’re using iOS, Android, or even a laptop, check that the app runs smoothly across all platforms. A VoIP mobile provider ensures your calls stay connected, no matter what gadget you’re using.
Clear Pricing
Nobody likes nasty surprises on their bill. Look for transparent pricing—some apps seem free but hit you with hidden fees for premium features. Sipalto offers straightforward plans, so you know exactly what you’re paying for upfront.
Scalability for Growth
Your business won’t stay small forever. Choose an app that grows with you, letting you add users or features without a massive cost. The right solution should make scaling up as easy as sending a text.
Reliable Support
Tech glitches happen, but you shouldn’t be left in the lurch. Pick a provider with solid, UK-based customer support. Sipalto’s team, for example, is there to help you sort out any issues, so you’re never stuck.
Local Number Options
A local number can make your business feel closer to customers. Whether it’s a London code for clients in the capital or a regional one for your hometown, ensure the app offers flexible number options to boost trust and credibility.
Real-World Use Cases for VoIP Mobile Applications
Wondering how an app for internet calls can transform your small business? Real UK businesses are already reaping the rewards. Here are five actual scenarios showing how SMEs are using these tools to save money, boost efficiency, and stay ahead of the game.
Customer Service for a Local Bakery
A family-run bakery in Manchester uses an app to manage customer orders. With an auto-attendant, calls about cake orders or delivery queries are routed to the right staff member, even during busy hours. This keeps customers happy and frees up time for baking, all without a costly call centre.
Remote Coordination for a Plumbing Service
A Bristol plumbing business with five engineers on the road relies on an app to stay connected. Calls to their main number are forwarded to the nearest available engineer, ensuring quick responses to emergency leaks. Sipalto’s solution helps them coordinate jobs across the city without a central office.
Professional Image for a Freelance Graphic Designer
A freelance graphic designer in Leeds uses an app to maintain a professional edge. By setting up a dedicated business number, she takes client calls from her smartphone, keeping personal and work life separate. The app’s voicemail-to-email feature ensures she never misses a project inquiry.
International Sales for a Niche Retailer
A small online retailer in Cardiff selling eco-friendly products uses an app to call suppliers in Europe without sky-high bills. By integrating the app with their CRM, they log every call and track leads, turning international connections into sales with Sipalto’s cost-effective platform.
Lead Management for a Tutoring Service
A tutoring company in Birmingham uses an app to handle bookings and follow-ups. Every parent’s call is logged automatically in their CRM, helping tutors track student inquiries and schedule lessons efficiently. This streamlined approach has boosted their conversion rates without extra admin.
Use VoIP Mobile Applications to Punch Above Your Business’s Weight
With the right VoIP mobile number in the UK directing calls to your mobile devices, the entire planet can be your office, and every call can be an opportunity to grow. Contact Sipalto today to discuss a custom mobile VoIP solution for your organisation.
