There’s nothing new about mobile VoIP. Anyone who’s ever used WhatsApp can testify to that. The ability to make phone calls over an internet connection has revolutionised the way we communicate. But mobile VoIP on its own has its limitations.
The good news is that you can link your existing mobile phones to your main business VoIP system. When implemented correctly, this can save you a significant amount of money, enhance the customer service you provide, and create a host of selling opportunities.
Before we examine how you can turn pretty much any modern, internet-connected mobile device into a VoIP mobile phone, let’s start with a quick definition.
What is Mobile VoIP?
It really is quite simple: Mobile VoIP is a technology that allows you to make voice calls over the internet using a mobile device. And it’s not just WhatsApp. Most of the leading social media platforms now offer this functionality.
But there’s a hybrid alternative that allows you to link all your main desktop VoIP phones with your mobile devices to create a single communication system.
How Mobile VoIP Works
Instead of relying on cellular voice services, mobile VoIP transmits voice data as digital packets using Wi-Fi or mobile data (3G, 4G, or 5G).
Users install a VoIP application on their smartphone or tablet, allowing them to make and receive calls using their business or personal VoIP account. This technology effectively turns any internet-connected mobile device into a fully functional business phone.
But if you choose the right business package, you can link your mobile devices with your traditional VoIP system using VoIP mobile applications. Simply install the app, complete the linking process, and turn your handheld device into a fully functioning part of your office-based telephony system.
Connecting Mobile Phones to Business VoIP Systems
Connecting a mobile handset to a business VoIP system involves linking a smartphone or tablet to the VoIP provider’s network using a VoIP application. This transforms the mobile device into an extension of the office phone system, offering access to business calls, voicemail, call forwarding, and conference features.
There are three primary ways to do this – although it’s always best to enlist professional VoIP installation services.
Install a Dedicated VoIP Provider App
Many business VoIP providers offer their own VoIP mobile app featuring direct integration with the company’s phone system.
Use a Third-Party SIP Softphone App
Apps like Zoiper, Bria, and Linphone allow users to manually configure their devices to work with their business VoIP service.
Enable Call Forwarding
Some businesses choose to forward VoIP calls to employees’ mobile numbers instead of using a VoIP app.
The Main Benefits of Connecting Mobile Handsets to Your Business VoIP System
Whether you’re on a tight budget or maximum functionality is your priority, there are several clear benefits associated with connecting mobile phones to your business VoIP.
Seamless Communication Across Devices
Employees can take calls from their office phone, mobile, or laptop without disruption. A single business number works across all devices, ensuring consistency and availability.
Mobility and Remote Workforce Flexibility
Whether working from home, travelling, or in the field, employees can make and receive calls as if they were in the office. This keeps teams connected and accessible no matter where they are.
Cost Savings on Calls and Roaming Charges
It doesn’t matter where in the world you happen to be at the time, making and receiving calls on your VoIP-connected mobile phone is much cheaper than the alternatives.
- Lower international calling rates compared to traditional mobile carriers.
- No roaming fees when making VoIP calls over Wi-Fi.
- Reduced need for expensive mobile plans with unlimited minutes.
Lower Setup Costs
Imagine if you could create a global business phone network without the need to buy a single device. That’s what’s possible when you connect mobile phones to a business VoIP system.
Professionalism and Brand Consistancy
All outgoing calls display the business number instead of personal mobile numbers, maintaining a professional image. This also enhances customer trust and brand consistency.
Shared Communications Features
All employees with a VoIP mobile application installed on a compatible device get access to:
- Voicemail syncing across all devices.
- Call forwarding to ensure no missed calls.
- Caller ID consistency for a professional experience.
- Conference calling for better collaboration.
Increased Productivity and Collaboration
With mobile VoIP, employees can access business communication tools like instant messaging, video conferencing, and call recording – keeping teams productive even on the go.
The Potential Drawbacks of VoIP Mobile Phones
Of course, using your mobile phone as a VoIP device isn’t without its issues. For example, your experience will rely heavily on the quality and speed of your internet connection. And if you have limited data, VoIP can take a big chunk out of your allowance.
There are also security concerns to consider – another reason why it’s always best to leave the setup and management process to an expert. To protect your data and privacy, make sure your chosen package offers the following:
Encrypted VoIP Services – Ensure the VoIP provider supports end-to-end encryption (e.g., Secure Real-time Transport Protocol – SRTP) to prevent unauthorised access.
VPN for Added Security – Using a Virtual Private Network (VPN) can protect VoIP calls, especially when employees connect via public Wi-Fi networks.
Strong Authentication – Require employees to use strong passwords and multi-factor authentication (MFA) to secure VoIP accounts from unauthorised access.
Regular Software Updates – Keeping VoIP apps and mobile operating systems updated reduces the risk of security vulnerabilities.
It’s also worth noting that some older versions of iOS and Android may not be compatible with the latest VoIP mobile applications.
Speak to a Mobile VoIP Specialist Today
You don’t need a new VoIP mobile number in the UK to turn your mobile phone into a portable arm of your office-based phone system. Talk to a Sipalto expert today to discuss a customised hybrid solution that gives you the best of both worlds.
