Why Your Business Needs an Internet Phone Sooner Than You Might Think
In case you haven’t heard, the UK is heading for the great BT landline switch-off. That’s right, copper telephone lines will soon be a relic of the past, which is why now is the time to choose a capable internet phone service.
Sometimes referred to as VoIP (Voice over Internet Protocol), this sophisticated telephony system is hosted solely on the internet. If you have a compatible device and a good broadband connection, you can make the switch today.
If you’re still using a traditional phone for business, there’s great news. You can save a lot of money by paying for internet without a phone line. All you need to communicate with colleagues and customers is the right software. And that’s where SiPalto comes in. But more about that later.
For now, let’s focus on why you’re going to need business internet and phone sooner than you may think.
1. BT Is Switching Off the Traditional Phone Landline Service
By the end of January 2027, you won’t have a choice. Your traditional landline telephone won’t work. This might seem like it’s an eternity away, but it’s closer than you think.
If you have employees, you’ll need to train them on any business internet and phone system you introduce. You may also need to make changes to your office or work environment. And if you still want desktop phones, you’ll need to choose and buy those, too.
And what happens if you experience technical problems when you make the switch? Right now, you still have your copper phone lines to fall back on. That won’t be the case for much longer!
2. Your Bottom Line Should Feel the Benefit
Having a great business internet phone system installed can have a positive impact on both your top line and your overhead.
Features such as call routing, auto-attendants, and CRM integration ensure customer inquiries are quickly directed to the right team, reducing response times and improving satisfaction.
Mobile apps and softphones enable sales teams to stay connected on the go, ensuring they never miss opportunities, even in a hybrid work environment.
Advanced analytics provide insights into call patterns and customer behavior, allowing businesses to tailor sales strategies effectively. Put simply. The right VoIP internet phone can give your top line a real shot in the arm if it’s effective and used properly.
VoIP systems are generally more cost-effective than traditional phone lines. They eliminate the need for expensive hardware and maintenance associated with ISDN/PSTN lines.
UK businesses can save on call costs, particularly for long-distance and international calls, as VoIP uses internet connectivity, often with flat-rate or low-cost plans.
3. You Can Grow Unhindered by Old Technology
That old landline you’ve been holding on to for dear life might be sufficient now, but what happens next week if you experience a sudden increase in business? Can you handle the extra calls, additional customer service, and avalanche of data that come your way?
VoIP systems are highly flexible, allowing businesses to scale up or down easily without significant infrastructure changes. Adding new users or lines is as simple as updating software or internet phone subscriptions, making it ideal for growing businesses or those with fluctuating needs.
4. Give Your Customer Service an Overnight Boost
VoIP is packed with features that’ll have your customer service team firing on all cylinders. Auto-attendants can greet callers like a professional employee, and smart call routing that gets them to the right person quickly and seamlessly. Services such as voicemail-to-email ensure you never miss a message.
With crystal-clear call quality and integrations like video conferencing, you can solve problems faster and leave customers happy. In a world where every interaction counts, VoIP turns your service desk into a customer-pleasing machine — practically overnight.
5. Manage Your Leads More Effectively
Trying to juggle leads with an outdated phone system is difficult. VoIP’s your secret weapon to nail lead management. It syncs seamlessly with CRMs like Salesforce, letting your sales crew track every call, log details, and chase leads without missing a beat.
Mobile apps and softphones keep your team in the game, whether they’re at their desk or out grabbing a coffee. Plus, analytics give you vital data on customer habits, so you can pitch smarter, not harder.
6. Join the Remote Working Phenomenon
Remote and hybrid work are now standard for UK businesses, and VoIP makes both processes seamless. With mobile apps and softphones, your team can take calls, access voicemails, and collaborate from anywhere with a reliable internet connection.
Features such as call forwarding and virtual extensions ensure no customer query goes unanswered, whether your staff are at home, in the office, or on the move.
VoIP’s cloud-based flexibility supports real-time communication, keeping your business productive and responsive. As remote work continues to shape the workplace, VoIP empowers your team to stay connected and deliver results effortlessly.
7. Integrate for Efficiencies
VoIP systems integrate smoothly with your existing business tools, streamlining operations and boosting productivity. Connect VoIP with platforms like Microsoft Teams, Zoom, or CRM platforms to centralise communication and data management. This allows your team to handle calls, share customer insights, and collaborate without switching between apps.
What Are You Waiting For? Order Your Internet Phone Service Today!
If you’re moving to internet without a phone line, VoIP is the answer. Sipalto offers an affordable, user-friendly, and multifunctional internet phone service that provides all the benefits listed above. And with ongoing support from experts, you can focus ALL your efforts on driving your business forward.
Get in touch today to discuss your new internet phone with a member of our team.
